#customer service

6 min read

• Helpdesk & IT Service Management (ITSM)

Qlik Secures AWS Data Competency for Relational Databases, Strengthening Hybrid Cloud Integration and AI Readiness

October 15, 2026 Suro Senen

Qlik, a global leader in data integration, analytics, and artificial intelligence, has officially achieved...

6 min read

• Helpdesk & IT Service Management (ITSM)

Enterprises Grapple with Unintended Consequences as Half of Organizations Report Unauthorized AI Agent Actions

October 14, 2026 Layla Zulfa

The rapid integration of agentic artificial intelligence into the modern enterprise has brought with...

6 min read

• Helpdesk & IT Service Management (ITSM)

Microsoft Leadership Calls for Stricter AI Regulation and Global Safety Standards Led by the United Kingdom

October 12, 2026 Sagoh

In a series of high-profile statements that signal a significant shift in how the...

6 min read

• Helpdesk & IT Service Management (ITSM)

Former Sophos Chief Security Officer Simon Reed Joins Overe to Strengthen MSP Cybersecurity Strategy

October 11, 2026 Laily UPN

The cybersecurity landscape for managed service providers (MSPs) and small-to-medium enterprises (SMEs) is undergoing...

7 min read

• Helpdesk & IT Service Management (ITSM)

Cybersecurity Veteran Simon Reed Joins Overe as Strategic Advisor to Strengthen MSP-Focused Security Resilience

October 10, 2026 Laily UPN

In a move that signals a significant expansion of its strategic capabilities, Overe has...

7 min read

• Helpdesk & IT Service Management (ITSM)

Overe Appoints Former Sophos CSO Simon Reed as Strategic Advisor to Accelerate MSP Security Growth

October 10, 2026 Muslim

In a significant move aimed at strengthening its leadership and deepening its ties with...

7 min read

• Helpdesk & IT Service Management (ITSM)

US Authorities Disrupt Major Chinese State-Sponsored Cyber Infrastructure Linked to Integrity Technology Group

October 9, 2026 Nana Wu

In a significant blow to state-sponsored cyber espionage operations, the United States Department of...

6 min read

• Helpdesk & IT Service Management (ITSM)

Keeper Security Hits Major Milestone with 100,000 Enterprise Customers Amid Rapid Growth in Identity Security Market

October 9, 2026 Dwi Wanna

In a significant validation of the growing demand for unified identity and access management...

6 min read

• Helpdesk & IT Service Management (ITSM)

Omnissa Appoints Industry Veteran Amit Singh as CEO to Lead Expansion into Agentic AI and Secure Digital Workspaces

October 5, 2026 Nana Wu

Omnissa, a prominent global provider of digital work platforms, has announced a significant leadership...

6 min read

• Helpdesk & IT Service Management (ITSM)

NetApp Insight 2024: Navigating the Shift Toward AI Inference and Sovereign Data Infrastructure

October 5, 2026 Neng Nana

As the autumn conference season gathers momentum, the technology industry’s focus has shifted toward...